L1/L2 support on site
Engineers on your premises or on remote support, with a single point of contact for your staff.
Managed on-site IT support
L1/L2 engineers in your stores and offices: deployment, day-to-day support, network management and monthly reporting, so your business keeps running.
What we cover
What this covers
Deployment & provisioning
Laptops, POS, retail devices and peripherals prepared, delivered and installed.
Network & Wi-Fi management
Cisco Meraki management: access points, switches, VPN, monitoring and changes.
Security basics handled
Endpoint protection, patching discipline, backup checks and access hygiene.
Hardware replacement
Faulty equipment swapped fast, with the warranty handled for you.
Monthly reporting & SLA
Incidents, actions taken and open items, measured against the SLA we agreed.
Included
What is included
- On-site L1/L2 support and helpdesk
- Deployment and provisioning of laptops, POS and retail devices
- Network and Wi-Fi management on Cisco Meraki
- CCTV, printers and peripherals
- Hardware sourcing and replacement
- Monthly reporting and SLA follow-up
How we work
How an engagement runs
1
Assess
We review your sites, devices, network and current support needs.
2
Agree
We agree the scope, the SLA, the engineers and the contact channel.
3
Run
Your engineers support your staff on site or remotely, as one point of contact.
4
Report
Monthly reporting and SLA follow-up, so you always know where things stand.
FAQ
Questions we often hear
Can you cover several stores in different cities?
Yes. On-site and remote support is organised across your locations in the UAE, Saudi Arabia and Qatar, with one point of contact for your staff.
Do we need our own IT manager?
No. Many clients have no internal IT team: we take the day-to-day responsibility and report to your management. Others keep an IT manager and use us for the sites and the workload peaks.
What is the commitment?
From a one-off mission to a 12-month renewable support contract, adjusted to the number of sites and users.
How fast do you respond?
Response and on-site times are written into the SLA and depend on the sites covered. They are agreed before we start.
Do you handle hardware failures?
Yes. We diagnose, replace and deal with the manufacturer warranty.
A project to scope, a fleet to take over, equipment to order?
Tell us what you need. We reply within one business day, with one point of contact across the UAE, Saudi Arabia and Qatar.