Engineers on site in Riyadh
Our office is on Al Olaya Street: local engineers, not a call centre abroad.
Managed IT support in Riyadh
A helpdesk, on-site engineers in Riyadh and one person accountable for your IT, from the network to the laptops.
What we cover
Support in Riyadh
Helpdesk for your staff
One address, one number, and response times written into the contract.
Servers, network and Microsoft 365
Administration of accounts, mailboxes, licences, firewalls and Wi-Fi.
Device fleet management
Laptops, mobiles and POS devices enrolled, patched and replaced on a schedule.
Monthly reporting
What broke, what we fixed, what is at risk, what it costs next.
Joiner and leaver handling
Accounts and devices ready on day one, closed off the same day someone leaves.
Contact
Our office in Riyadh
7425 Al Olaya Street, 2188
Al Woroud District
Riyadh 12253, Saudi Arabia
Al Woroud District
Riyadh 12253, Saudi Arabia
How we work
How an engagement runs
1
Take over
We inventory accounts, devices, licences and contracts, and check the backups actually work.
2
Stabilise
Urgent risks first: access, patching, backups and the open tickets nobody closed.
3
Support
Helpdesk, on-site visits and administration, with agreed response times.
4
Report
Monthly review of incidents, risks and budget — with a person you can call.
Deliverables
What you receive
Our office is in Riyadh, on Al Olaya Street in Al Woroud District, and our engineers work across the city. For multi-branch businesses we handle the head office and the stores, with one contract and one point of contact.
- Asset and licence inventory
- Helpdesk with agreed response times
- On-site engineering in Riyadh
- Patching, backup and security administration
- Monthly report and quarterly review
What we cover
Other services in Riyadh
FAQ
Questions we often hear
Do you support companies outside Riyadh?
Yes. On-site engineers in Riyadh and remote support for branches across the Kingdom, including retail chains.
Can you manage devices we already own?
Yes. Existing laptops, mobiles and network equipment can be enrolled and managed — there is no need to replace everything on day one.
What happens out of hours?
Severity levels and out-of-hours arrangements are agreed in the contract. Business-critical systems get a defined response, not a best effort.
Do you work with our internal IT team?
Yes. Many clients keep one internal person for daily requests and use us for infrastructure, security and projects.
A project to scope, a fleet to take over, equipment to order?
Tell us what you need. We reply within one business day, with one point of contact across the UAE, Saudi Arabia and Qatar.