A helpdesk that answers
One address and one number, with a response time written into the contract.
Managed IT support in Dubai
A helpdesk, on-site engineers and someone accountable for the whole thing — for one office or a multi-site business.
What we cover
Support in Dubai
On-site engineers in Dubai
Our head office is in Al Baraha: engineers who come to your desk when remote support is not enough.
Servers, network and Microsoft 365
Day-to-day administration: accounts, licences, mailboxes, firewalls and the Wi-Fi your teams complain about.
Patching and device management
Laptops, desktops and mobiles enrolled, updated and replaced on a schedule that fits your budget.
Reporting you can read
Every month: what broke, what we fixed, what is at risk and what it costs.
Onboarding and offboarding
New joiners working on day one, leavers cut off the same afternoon — properly, and in writing.
Contact
Our office in Dubai
Office 285-101
Al Baraha
Dubai, United Arab Emirates
Al Baraha
Dubai, United Arab Emirates
How we work
How an engagement runs
1
Take over
We document what you have — accounts, devices, licences, contracts — and check it still works.
2
Stabilise
We close the urgent risks first: backups, patching, access and the tickets nobody closed.
3
Support
Helpdesk, on-site visits and administration, with agreed response times.
4
Report
A monthly review of incidents, risks and the budget for what comes next.
Deliverables
What you receive
Our head office is in Dubai, which means on-site support is a short drive away rather than a promise. Companies across Deira, Bur Dubai, the business districts and the free zones run their IT with us.
- Asset and licence inventory
- Helpdesk with agreed response times
- On-site engineering in Dubai
- Patching, backup and security administration
- Monthly report and quarterly review
What we cover
Other services in Dubai
FAQ
Questions we often hear
What does managed IT support cost in Dubai?
A monthly fee per user or per device, depending on scope — helpdesk only, or full administration including the network and Microsoft 365. We quote after seeing the environment.
Can you support a company with no IT staff?
Yes. Most of our clients have no internal IT team, or one person who has better things to do than reset passwords.
How fast can you be on site?
For most of Dubai, the same day. Response times by severity are agreed in the contract.
Do you support Macs and mobiles as well?
Yes — Windows, macOS, iOS and Android devices, managed in the same platform.
A project to scope, a fleet to take over, equipment to order?
Tell us what you need. We reply within one business day, with one point of contact across the UAE, Saudi Arabia and Qatar.